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What is included for each ticket type?

Your tickets have been divided into four different levels:

URGENT-UNABLE TO WORK IN THE SYSTEM

  • Password Reset
  • Training Request
  • Certification Request
  • Request New User - License Purchase:
  • For End-User License Purchase: Please provide customer name, email address, telephone number, and HMIS role.

NEED ASSISTANCE-OR CLIENT INFORMATION ERRORS

  • Additional Agency Assessments
  • Add Questions to Assessment
  • Request Data Entry Assistance
  • Report Assistance
  • Merging/Removing Clients
  • Increase/Decrease HMIS Users
  • Refresher Lab Time Request

REGULAR-QUESTIONS CONCERNING DATA ENTRY

  • Assistance with Project Workflow Request

OTHER-ANY OTHER ISSUE NOT COVERED, I.E., NEWS POSTINGS, ETC.

Questions? Contact Tara Williams at tara@cafth.org

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